Advise Guests on Services and Items Available in Housekeeping Department

Advise Guests on Services and Items Available in Housekeeping Department

AJAR Hospitality

Advise Guests on Services and Items Available in Housekeeping Department

AJAR.id – Hello Ajarian! Many guests will have direct requests and are clear as to what housekeeping can provide. However, for some guests, this may be the first time in a hotel and are unsure what is available for use in the room.

It is your role to provide assistance and information that may be suitable to their needs. At times the guest may not directly tell you their need to be aware of signs that may indicate their requirements.

Items or services that may be required

The guest may require any of the following directly related to the housekeeping department:

  1. Additional equipment in their room
  2. Fold-away bed – usually stored in the housekeeping department, this bed is portable and already made up
  3. Additional bedding
  4. Extra blankets – where these are requested it is a good idea to advise the guest that an extra blanket is provided in the wardrobe just in case they don’t know this
  5. Extra pillows – as above
  6. Extra towels Floor mats
  7. Improvement in the servicing of room
  8. Room to be re-vacuumed Bed to be remade
  9. Extra stationery – determine what is needed and how many
  10. Extra shampoo soap Extra shower caps
  11. Extra tea, coffee, sugar and milk sachets
  12. Extra crockery or cutlery
  13. Repair or removal of broken equipment
  14. Electrical...
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