AJAR.id – Hello Ajarian! In order for what you have learned to be of some use, you have to put it into practice – you have to change what you do based on the new knowledge you have acquired. This is a critical aspect of being diligent in the work you do – customers expect it and employers expect it.
In some circumstances, it may be relatively simple and easy for you to implement changes based on new knowledge, but in other cases it may be harder.
Scope of authority
Most staff are given guidelines as to what action they can take in the workplace without having to get special permission from management. This is referred to as their ‘scope of authority’.
The scope of authority may relate to:
- Their ability to act on behalf of the venue
- Their authority to spend money on behalf of the venue
- Their authority to act in given situations – such as when there is a complaint (as well as in emergencies, accepting bookings, making special deals).
It is a standard industry and workplace requirement you only function within your allocated scope of authority.
It will be up to you to determine exactly when and how your product and industry knowledge can be applied – the following are some representative examples:
- To advise customers of up-coming events and specials the venue is planning...