How to Demonstrate the Use of Items Delivered to Guest Room

How to Demonstrate the Use of Items Delivered to Guest Room

AJAR Hospitality

How to Demonstrate the Use of Items Delivered to Guest Room

AJAR.id – Hello Ajarian! Whilst providing advice is very helpful in helping a guest to use and enjoy items in a rooms, quite often you will be required to demonstrate how an item is used.

As mentioned in the previous article, quite often a guest may not speak your language and the only way to get your message across is to demonstrate.

Whilst it is important that you demonstrate an item in a clear and concise manner, it is vital that the guest understands the demonstration and is able to perform the task themselves.

Keys to providing a demonstration

When providing a demonstration, make sure to:

  1. Demonstrate the operations and functions – so that guests can see what you have been talking about
  2. Show the guests where the in-room instructions are – point out the instructions in the in-room compendium, or posted on the walls of the room. If relevant operating instructions are not available in-room, make an effort to get them from somewhere else in the premises
  3. Take your time – don’t rush the explanations. Be prepared to explain things twice. Be prepared to explain things a different way, using different words or phrases if necessary
  4. Give them an opportunity to try things out while you are there – to give them confidence and to allow you extra opportunity to assist
  5. Encourage them to contact you...
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