How to Identify Threatening Situations in A Hotel

How to Identify Threatening Situations in A Hotel

AJAR Hospitality

How to Identify Threatening Situations in A Hotel

AJAR.id – Hello Ajarian! Throughout your working life, there may be situations that threaten your personal safety. There may also be potential conflict situations when the personal safety of customers or colleagues may be directly threatened. In such situations, it is essential that the signs of conflict are quickly identified and the appropriate assistance sought immediately.

Situations posing a threat to the personal safety of customers or colleagues may include:

  1. Alcohol-affected persons – or anyone who appears to be affected by other substances such as prescription or illicit drugs.
  2. People with guns or other weapons – these may be brought into the business to commit an armed robbery or to intimidate or injure someone. It is standard industry practice when confronted with an armed robbery situation; you should simply hand over the money: never try to foil the robbers, never try to be a hero – the money will usually be insured anyway. Any customer seen with a weapon of any kind should be reported as soon as possible to either management/security who will normally call police to deal with the situation.
  3. Situations, where someone has already been hurt – such as when there is the potential for repeat violence/injury or the injured person, may seek to retaliate.
  4. Individuals whose appearance and/or actions give rise to concern...
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