How to Lend Equipment to Guests

How to Lend Equipment to Guests

AJAR Hospitality

How to Lend Equipment to Guests

AJAR.id – Hello Ajarian! It is impossible for a hotel to provide all items the guest could possibly need in all rooms. Firstly the cost would be substantial, the room would become more cluttered and the opportunity for theft would greatly increase.

Therefore most hotels will have items available for loan to guests, upon request. Items that are commonly loaned to customers may include:

  • Special pillows
  • Extra bedding
  • Extra crockery and cutlery
  • Baby Cots
  • Extra beds/rollway beds
  • Extra towels
  • Telephone charger
  • Power boards
  • Internet cables
  • Video players and consoles
  • Children games & toys
  • Iron and ironing board
  • Electrical adapters
  • Bath robe and weight scales
  • Extra coat hangers

Each operation will have its own items that it loans to guests, whether on a free of charge basis or for a fee.

How to loan items to guests?

Depending on the item there are a number of steps that could be taken:

  1. Record item – this is to ensure that once the guest has departed the item is still in the room and accounted for and that the appropriate action is taken to return it to its appropriate storage location.
  2. Give the item in a timely manner; this is an important service aspect. It is important to get the item as soon as possible...
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