AJAR.id – Hello Ajarian! Regardless of whether you are left or right-handed, trays should be carried in the left hand, and the drinks served from it with the right hand.
Some premises allow left-handed people to reverse this but many do not because when left-handed people pour a bottle using their left-hand, the left-hand will cover the label of the bottle.
Trays should not be held by their rim and they should not be held with two hands. Your left hand should be held under the tray.
When loading the tray, secure the tray on your left hand. Your hand should be flat and your fingers should be spread out with only the tips of your fingers raised to support the base of the tray. Other points include:
- Trays are carried on the palm of the left hand with the tips of the fingers slightly raised. Do not hold the tray by its edges
- Drink trays are usually held on the left hand so that the right hand is free to serve the drinks
- If the tray does not have a non-slip surface, then a tray liner or mat should be used to prevent glassware from slipping. The tray mat may be kept in place by smearing a few drops of water on the tray’s surface
- Service staff should handle glassware by the base or the stem. Never handle glasses by their rims and never put fingers in the glasses
- Trays are usually loaded with the heaviest glass in the center, and the lighter glasses placed around the outside. In most cases, the last drink on the tray should be the first drink off
- Trays should be carried at waist level through the room walking with a straight back and shoulders. Don’t carry the tray above your head!
- Trays should be carried close to, and ‘within’, the body - to avoid knocking into someone or something.
When putting glasses on the tray, you need to know some rules before serving them to the customers:
- The tallest glasses are nearest to your body
- The heaviest glasses are in the center of the tray
- The smaller, lighter glasses are around the tray’s edge
- The placement of the drinks on the tray facilitates their service at the table.
In practice, some of the above rules may not apply because it would make it too hard for you to take the drinks off the tray. Make sure you loaded the correct beverages on the tray.
Read also: Tips When Clearing a Table
Nurturing You to Grow®
Written by: Alan Hickman, Nick Hyland
Subject Matter: Provide f&b services