AJAR.id – Hello Ajarian! The method of processing payments will vary between hotels. It is advisable that those holding the role of processing payments refer to their establishment’s policies and procedures on such matters.
So, what are the steps to process payments from guests?
1. Ask the preferred payment method
The common acceptable methods of payment are credit cards, direct billing/company charge, cash, vouchers, and traveler’s check. Take particular note of the method of payment and ask the guest if that particular method is still the preferred method of payment. For example:
"Mr. Collins do you still want to pay with your VISA card?"
Guests may dispute items or amounts that have been posted to the account, such as food and/or beverage charges. Reference to the charge voucher may be necessary to resolve the dispute.
In cases where a guest disputes the room rate, a supervisor or manager will need to be called to resolve the dispute. In cases where there are disputes, the cashier must be able to resolve them courteously and tactfully, and as quickly as possible. If a guest does not have any items of dispute, the account can be settled. Process the method of payment and hand the original of the account to the guest.
2. Exchange the foreign currency
Guests may wish...