How to Respond to Reservation Requests Appropriately

How to Respond to Reservation Requests Appropriately

AJAR Hospitality

How to Respond to Reservation Requests Appropriately – Hello Ajarian! The process of making a reservation is to be able to know whether or not you are able to accommodate the guest with what they require. Every guest has their own needs and wants, so you need to ask the right questions and respond to the reservation request.

In this article, will explain the steps in responding to reservation requests. What are they?

  1. Identify The Reservation Details
    The information needed to process a reservation will vary depending on the type of booking being made. For example, you will need to find out the following information from the potential customer if they are making a booking for accommodation:
  • Required dates/length of stay.
  • The number required.
  • Number of guests.
  • Name of guest/s.
  • Number of rooms.
  • Required type/s of room.
  • Personal details, contact data and method of payment – if reservation/room is available.

Ask questions and match the guest needs to what you have available. All the time you will be checking these requests against what you have available.

  1. Confirm The Details
    The sales agent has controlled the situation, used the appropriate questions to get the information that is needed to meet the customers’ needs...
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