AJAR.id – Hello Ajarian! Each housekeeping staff member will be required to have a sound basic understanding of the items in the guest room and how they operate. It is important to remember that their role, first and foremost, is to ensure the room is clean and tidy.
There are many items that are either located in the room or available to be sent to the room. Some of these items may be:
- Technologically advanced such as computers, data projectors, and internet access
- Mechanically advanced – such as televisions, fridges, and air conditioners.
A staff member is not expected to understand the inner workings or components of all items in the room and therefore will not always be able to demonstrate or explain how to use it.
Likewise, staff members will have a basic understanding of all the items and services provided in the hotel but will not be able to provide detailed descriptions.
In addition, many guests will require information on events or activities in the local community which the staff member cannot fully describe in detail.
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When guests require information which is beyond your level of knowledge or understanding it is important that the most appropriate person is sought to provide further information and...